Grievance redressal
How to raise a complaint about a listing, an order or your personal data, and who handles it.
Draft structure for layout. The final text must be written or approved by the client’s legal adviser before launch.
Grievance officer
Name: to be confirmed by the client
Email: to be confirmed
Address: to be confirmed
What you can raise
A listing that is wrong or misleading, a problem with a shop order, or a request about your personal data under the Digital Personal Data Protection Act, 2023.
Timelines
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.